For Consumers, we guarantee your satisfaction and all standard products come with a 14-day no-quibble guarantee.

This does not apply to bespoke products, manufactured at Your request or to Your specifications.

If you wish to exercise this option, you should contact Us by e-mail within 14 days of receipt. Returns should be made in the original packaging, showing no signs of Use and in the same condition you received it/them along with proof of purchase.

Depending on the product, we will either ask you to return the item to us or we will arrange the collection ourselves. We will endeavor to make refunds within 14 days once the items are received.

We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the Goods need to be reduced in price for resale. If the Goods are found to be returned damaged or have been used and not fit for resale then no refunds will be made.

This guarantee only applies to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auction.